Jared Fenn Talk to me
Jared Fenn, seated in a light blue shirt, looking at the camera

Business owner · systems builder

I help owners build a business that runs without them.

I've run my own company for 19 years. I built the systems that let it grow without me doing everything. Now I build the same for other businesses, any industry, any size, as long as there's a team to hand it to.

Talk to me See how I work →

Why this matters now

With AI, I have my own development team.

But what comes out of AI depends on what goes in. Most companies struggle with AI because they can't define the problem clearly. That's the job I've done my whole career: get to the heart of the problem and translate it into something a builder can deliver.

Track record

Built under real payroll, not on a whiteboard.

  1. 2007 – today

    Owner, Pillar To Post Home Inspectors — The Jared Fenn Team

    Bought the franchise in 2007. Still running it. 2025 was a record year, up 30%.

  2. 2017 – today

    Built the 6P customer process

    Six stages from stranger to advocate, with a number under each one. I created it in 2017 and have run the business on it since. In 2025 I documented it and expanded it.

  3. In use today

    Built our own CRM

    Built around how my team actually works and the numbers we actually watch.

  4. In use today

    Built AI assistants that run the owner's busywork

    Follow-ups, scheduling, reports, the inbox. The work that keeps an owner stuck in the business instead of running it.

  5. About 10 years, before 2007

    Business analyst, Nu Skin

    Before Pillar To Post I spent about 10 years at Nu Skin. I ran the web team for their international websites and online ordering (North America had its own team). My main job was business analyst: working with marketing, customer service and other departments to find what they really needed, then working with IT to build it. Across countries and languages, I was the translator between the business side and the developers.

What I do for you

I build the system, then hand it to your team.

  1. 01

    Map your customer process

    Every stage from stranger to advocate, with a number under each one, so you can see which stage is leaking.

  2. 02

    Build AI assistants for your team

    They take the repeat work off the owner's desk.

  3. 03

    Teach your team to run it

    I build it with your team, not for them. When I leave, it keeps running.

You're not just renting software. You're buying my expertise and experience.

I'm a contractor, not a software vendor. I use my own tools to build what you need.

See how I work → evolvecustomers.com

How it works

How we would work together.

  1. We talk.

    You tell me where you think the leak is. I tell you straight if I can help.

  2. It starts small.

    One working session to get one honest number. Then a set scope and timeline to build the rest with your team.

  3. Your team runs it.

    I train them until they don't need me.

I still run my own company, so I take on a limited number of clients at a time.

Contact

Tell me about your business and where it's stuck.

Email me See how I work → evolvecustomers.com

jaredefenn@gmail.com